client operations manager

ABOUT THE ROLE

We are looking for a Client Operations Manager to join our team. This is a dynamic opportunity in an early-stage startup with growth and learning opportunities. You will report to the Chief Operating Officer, and collaborate closely with international teammates from Singapore, China and Brazil.

EXPECTATIONS

Our current organising approach focuses on maintaining maximum flexibility. This is the most suitable approach for us, as it enables high-speed innovation. Expect to be client-facing and travel when required to meet clients. You will need to be hands-on and highly motivated to contribute to the team. You can expect to be given clear priorities and to be focusing on only one task at a time. This approach applies to all members of the team, including the leaders.

ABOUT YOU

We value skills over qualifications. We are looking for strength in the following areas: 

  • Soft skills to work in a high-speed, multi-disciplinary team and create impact without relying on direct authority (required)
  • Execution prowess and motivation to do a good job (required)
  • Client engagement skills in both formal and ad hoc situations (required)
  • Problem solving ability on a variety of operational situations (advantage)
  • Resourcefulness to adapt to different situations and still get the job done (advantage)
  • English-Mandarin bilingual proficiency (advantage)

We also value relevant experience. We consider the following experiences to be relevant: 

  • Senior stakeholder management
  • Operational track record of shipping results and creating tangible impact

WORKING CONDITIONS

This is an in-person role based in Singapore. We practice a hybrid working style, with a mix of in-person and off-site work. There is no minimum number of in-person days per week. Each person and team decides their own schedule. Every member will assessed by the impact that she/he ships, not by the time spent on work. The only guiding principle for being present is that as humans, authentic in-person interaction is necessary to create the culture of trust that we deem as foundational, so we require all team mates to invest in this.

OUR CULTURE & BENEFITS

Our team culture is centred on trust. The key pillars of that are active communication, ownership, responsibility, and mutual support. We value attitude over experience. To be considered a good fit, be prepared for a fast-paced startup environment. This means a focus on innovative problem solving, a growth mindset and a bias for taking action. The emphasis is on prioritising high impact actions, which requires clarity, focus and discipline. Clear prioritisation allows us to work hard, and play harder. We embrace being humans, not machines, hence the journey is as much of the prize as the destination. Having fun along the way is obligatory.

At ProfilePrint, we put our teammates at the front and centre of our company, and we are committed to supporting your well-being, both inside and outside of work. Our benefits include:

  • Competitive salaries and bonuses
  • Health insurance
  • Flexible vacation and paid time-off policies
  • Professional development opportunities, including training and mentorship
  • Company-sponsored social events, team building activities, and volunteer opportunities
  • Casual dress code and a fun, laid-back work environment
  • Snacks and beverages to keep you fuelled and focused throughout the day

We believe that our package and perks demonstrate our commitment to supporting our team members in all aspects of their lives, and we are always looking for ways to enhance our offerings and to create a positive and engaging work environment.

Let's get there, together.

If this role interests you, please send your CV and a short introduction of why you believe you would be an excellent candidate for this position.

Unfortunately only shortlisted applicants will be contacted.